Returns and refunds are handled through customer support so each order can be reviewed fairly based on product condition, delivery status, and order history.
Signed-in customers can cancel eligible orders from their account order page before the order ships. If cancellation is no longer available online, contact support.
If there is a product issue after delivery, contact customer support with the order number, photos if relevant, and a short explanation. The team will review the request and guide the next step.
For cash-on-delivery orders, support will confirm the suitable refund or adjustment process after reviewing the case. Online payment refund handling will be documented when card payments launch.
Returned items may need to be unused, complete, and in suitable condition depending on the product type and issue reported.
Thiqa Mart may decline requests that appear incomplete, abusive, or inconsistent with the product condition, order record, or support review.
Contact customer support with your order number and the phone or email used at checkout.
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